Frequently Asked Questions
Everything you need to know about your DMT Cycling gear.
How do I determine my correct shoe size?
We recommend measuring your foot in centimeters and referring to our specific DMT Size Guide. Our shoes feature a performance fit; if you prefer a roomier feel or wear thick socks, we suggest sizing up by half a size.
What is the standard shipping time for orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days via our premium global couriers.
What is your return policy for cycling shoes?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that shoes must not have had cleats mounted, as this voids the eligibility for a refund.
How should I clean and maintain my DMT Engineered Knit shoes?
For Engineered Knit models, we recommend hand washing with mild soap and cold water. Avoid machine washing or high heat sources for drying, as this can damage the technical fibers and sole bonding.
Do your shoes come with a warranty?
Yes, all DMT Cycling products are covered by a 2-year manufacturer warranty against defects in materials or workmanship from the date of purchase.
Are DMT shoes compatible with all pedal systems?
Our road shoes feature a standard 3-bolt pattern compatible with Shimano SPD-SL, Look, and Speedplay (with adapter). Our MTB and Gravel shoes use the standard 2-bolt SPD pattern.